FAQ

Welcome to our FAQ page! Here you will find answers to frequently asked questions about our product/service/company. We have compiled this list to provide you with the information you need quickly and easily.

Shipping

We deliver to the following countries: Germany, Austria, Switzerland, France, Italy, Belgium, Netherlands, Sweden, Denmark, Poland, Czech Republic, Slovenia, Spain and Greece.

Our delivery time is around 5-7 days.

After you have completed your order, you will receive an order confirmation by e-mail. As soon as your parcel leaves our warehouse, another email will be sent with a tracking code for your parcel.

Return shipment

Most of our products are individually configured. In such cases, there is no right of withdrawal. The details are specified in the respective product description.

As we have your individually configured fabrics and curtains specially made according to your wishes, they cannot be easily reused for other customers. Personalized design requires precise planning and production to ensure the highest quality.

Our aim is to ensure that you receive a product that is exactly what you want and meets your individual needs.

We recommend that you find out about the configurations, colors, materials and other specific details in advance. Our customer service team will be happy to help you with any questions or uncertainties and ensure that you make the right decisions.

Sample

We will be happy to send you material samples of 5 x 5 cm for you to view. Shipping is free of charge. Samples can be ordered by telephone so that we can determine the most suitable materials for your application. We will be happy to advise you on 030-75764090, Monday - Thursday from 9:00 - 17:00, Friday from 9:00 - 15:00.

Yes, our fabric samples and shipping are free of charge.

The fabric samples give you a good impression of the color and texture of the fabric. However, please note that slight color variations may occur due to screen settings and printing variations. We therefore recommend that you use the fabric samples as a general guide.